Question 1

Which appointments are available online?

Accepted Answer

Ways to meet
Individual counseling for teens and adults: In person or online
Counseling for children: In person at the Texarkana office
Intensive counseling: In person at the Texarkana office

Question 2

What does counseling cost?

Accepted Answer

Fees & consultation
Initial phone consultation: Complimentary · 15 minutes
New-client intake: $250 · 90 minutes
Standard session: $150 · 50 minutes
Intensive packages: Half-day and full-day options beginning at $1,200

Question 3

Do you accept insurance?

Accepted Answer

At Texarkana Counseling Collective, we believe that a client’s personal information and treatment should stay between the client and the provider and therefore do not contract with insurance companies. Superbills are available upon request, however, for clients who would like to submit them to their insurance provider for reimbursement.

TCC accepts cash, credit, debit, and HSA/FSA cards, and is an approved provider for the Curative Cash Card.

At Texarkana Counseling Collective, we believe that a client’s personal information and treatment should stay between the client and the provider and therefore do not contract with insurance companies. Superbills are available upon request, however, for clients who would like to submit them to their insurance provider for reimbursement.

TCC accepts cash, credit, debit, and HSA/FSA cards, and is an approved provider for the Curative Cash Card.

Question 4

What if I want to use my insurance?

Accepted Answer

Texarkana Counseling Collective is considered an out-of-network provider for all insurance plans. If you would like to have your insurance provide reimbursement for your therapy, we can provide a Superbill which you can submit to your insurance provider for out-of-network fee reimbursement. Often, clients can get back 50-80% of their costs once they’ve met their out-of-network deductible, but reimbursement will depend on your plan benefits; PPO plans usually offer the best reimbursement rates for out-of-network providers.

To help you navigate this, here are some handy questions to ask your insurance company about your out-of-network benefits for individual therapy sessions:

Do I have an out-of-network (OON) deductible? If so, how much is it?

How much of my OON deductible have I met this calendar year?

After my deductible is met, what percentage of session fees will be reimbursed?

Is there a limit on how many sessions will be reimbursed?

How do I submit Superbill receipts?

Question 5

What is a Good Faith Estimate?

Accepted Answer

The Good Faith Estimate, part of the No Surprises Act, provides an estimate of the total expected out-of-pocket costs for clients not using insurance.

You can request a Good Faith Estimate from your healthcare provider before scheduling a service or at any time during your treatment.

For more information about your rights regarding a Good Faith Estimate or to learn how to dispute a bill, visit the No Surprises Act website.

Question 6

What happens after I send a request?

Accepted Answer

Our clinicians receive each website inquiry. One of them will follow up within 24–48 hours.

Question 7

What should I include in a first message?

Accepted Answer

A first and last name and either an email address or phone number are enough. Please save clinical details for a direct conversation.

Question 8

How can I request my health records?

Accepted Answer

If you would like a copy of your health care records please contact us at 903-884-4004 or send an email to hello@TexarkanaCounselingCollective.com

Question 9

Where can I report a complaint?

Accepted Answer

Client Rights & Complaints

If you would like to report a concern or complaint about your experience at Texarkana Counseling Collective, we encourage you to contact us directly so we can address your concerns and work toward a resolution.

You also have the right to file a complaint with your provider’s licensing board or submit a consumer complaint at any time. Filing a complaint will not affect your ability to receive services.

Contacting Our Licensing Authority

If you need to contact the state authority that licenses or disciplines our professionals, please use the information below:

The Texas Behavioral Health Executive Council (BHEC) oversees and regulates the following licensing board:

Texas State Board of Examiners of Professional Counselors

If you would like to file a consumer complaint, that can be completed at HTTPS://WWW.TEXASATTORNEYGENERAL.GOV/CONSUMER-PROTECTION

NOTICE TO CLIENTS

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information.

Resources

Videos

How the body keeps the score on trauma

Introducing Andrew — a glimpse of play therapy

How childhood shame still shapes adult life

A conversation with Dr. David Grand, founder of Brainspotting

Brené Brown on empathy

Trauma and the nervous system: a polyvagal perspective

From the office shelf.

FAQ

Ways to meet

Fees & consultation

Client Rights & Complaints

Contacting Our Licensing Authority

NOTICE TO CLIENTS

Request an appointment.